At Dale Lalonde Photography, our goal is your complete satisfaction with your purchase. Below are the details of our return policy:

 

Photoshoot Deposit Fees

 

• Refunds: In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Dale Lalonde Photography from shooting on the scheduled date, the client will receive a full refund of their deposit if applicable.

• No Refunds: No refund will be given if you fail to attend the session on the day and at the time listed when the booking was made.

 

Physical Products

 

• Final Sales: Due to the nature of custom photography, all sales are final. All prints and products are subject to provincial sales tax and shipping when applicable.

• Quality Guarantee: Dale Lalonde Photography guarantees that the portraits you receive meet the highest standards in every respect. We work with clients to approve designs and custom work before orders are placed.

• Payment: Payments for orders are due in full when the order is placed. All rates are subject to change at any time.

• Defects: A replacement (or refund at Dale Lalonde Photography’s discretion) will be made if a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received.

 

Digital Downloads

 

• Refunds: If you are unsatisfied with a product that is not in a physical medium form (i.e., a photo download), we may issue you a full refund of the purchase price paid for such product at our discretion depending on the circumstances.

• No Refunds: Generally, refunds will not be given to a client “not liking a photo” or selecting an incorrect photo after the buyer has already received the photograph.

• Mistaken Photos: If a mistaken photo is sent to the buyer, as documented on the invoice, Dale Lalonde Photography will send the correct photo to the buyer free of charge.

 

If you have any questions about this policy, please email us at dalelalondephotography@hotmail.com.